Q1: Are you a factory or a trade company?
A1: We are a factory with our own trading company, offering you the best of both worlds in manufacturing and commerce.
Q2: What is the exact address of your factory?
A2: Our factory is strategically located at JNo.9 Kaixuan Ave West, Economic Zone Quzhou, Zhejiang, China, positioning us at the heart of industrial innovation.
Q3: What are the warranty terms for your machine?
A3: We offer a comprehensive one-year warranty for our machines, along with tailored technical support to meet your specific needs.
Q4: Will you provide spare parts for the machines?
A4: Absolutely, we provide spare parts to ensure your operations remain seamless and uninterrupted.
Q5: Can the product voltage be customized?
A5: Yes, we offer customization of voltage to suit your specific requirements, ensuring compatibility and optimal performance.
Q6: What payment terms do you accept?
A6: We accept 30% T/T in advance and 70% T/T against the B/L copy, offering flexibility and security in transactions.
Q7: How long does it take to arrange production?
A7: For 380V 50HZ, expect delivery within 7-15 days. For other specifications or colors, delivery is within 25-30 days.
Q8: Do you accept OEM orders?
A8: Yes, we warmly welcome OEM orders, supported by our professional design team to bring your vision to life.
Q9: Which trade terms do you accept?
A9: We offer a variety of trade terms including FOB, CIF, CFR, EXW, CPT, etc., to accommodate your commercial preferences.