Q1: Are you a factory or trade company?
A1: We are a factory with our own trading company, ensuring quality and seamless service.
Q2: What is the exact address of your factory?
A2: Our factory is located at No.9 Kaixuan Ave West, Economic Zone, Quzhou, Zhejiang, China.
Q3: What are the warranty terms for your machine?
A3: Enjoy peace of mind with a one-year warranty and tailored technical support as per your requirements.
Q4: Will spare parts be provided for the machines?
A4: Absolutely, we provide spare parts to ensure your machine's optimal performance.
Q5: Can the product voltage be customized?
A5: Yes, we offer customization of voltage to meet your specific requirements.
Q6: What payment terms do you accept?
A6: We accept 30% T/T in advance and 70% T/T against the B/L copy for secure transactions.
Q7: How long does it take to arrange production?
A7: For 380V 50HZ, delivery is within 7-15 days. For other specifications, delivery is within 25-30 days.
Q8: Can you handle OEM orders?
A8: Yes, with our skilled design team, we warmly welcome OEM orders to suit your needs.
Q9: What trade terms are available?
A9: We offer a variety of trade terms including FOB, CIF, CFR, EXW, CPT, among others.