Q1: Are you a factory or trade company?
A1: We are a factory and also operate our own trading company, offering you direct access to quality production and seamless trade services.
Q2: What is the exact address of your factory?
A2: Our headquarters is strategically located at JNo.9 Kaixuan Ave West, Economic Zone, Quzhou, Zhejiang, China, ensuring efficient logistics and access.
Q3: What are the warranty terms for your machine?
A3: Enjoy peace of mind with a one-year warranty and comprehensive technical support tailored to your specific needs.
Q4: Will you provide spare parts for the machines?
A4: Absolutely, we are committed to providing essential spare parts to ensure the longevity and performance of your machines.
Q5: Can product voltage be customized?
A5: Yes, we offer customization of the voltage to perfectly align with your requirements, ensuring optimal performance.
Q6: Which payment terms do you accept?
A6: We accept 30% T/T in advance, with the remaining 70% T/T against the B/L copy, providing secure and flexible payment options.
Q7: How long does production arrangement take?
A7: For 380V 50HZ units, expect delivery within 7-15 days. For other specifications or colors, delivery will be within 25-30 days, ensuring tailored production times.
Q8: Do you accept OEM orders?
A8: Yes, we warmly welcome OEM orders, supported by our professional design team to bring your vision to life.
Q9: What trade terms do you accept?
A9: We offer a variety of trade terms including FOB, CIF, CFR, EXW, CPT, and more, providing flexibility to suit your business needs.